Returns

Returning / Cancelling an Order

In accordance with the Consumer Contracts Regulations which have come into force as of 13/06/2014, you can cancel your contract with us within 14 days from receiving your full order.

 

If you would like to cancel or return all or part of your order, please get in contact with us and we will provide instructions of how and where to send the products back. From letting us know about the return / cancellation, you have up to 14 days to get the items back to us. If sending goods back us via a courier or post office, please send proof of postage or tracking details as we cannot be liable for lost items. We will refund the basic cost of delivery if you cancel or return your order, if you contacted us for an expedited shipping option, we cannot refund the extra charges that were occurred on top of the usual delivery charge. If you would like to return a product you would have to do so at your expense unless the item is faulty where we would arrange either payment of the return postage of sending the product back to the delivery depot or arrange a collection from the delivery address. When returning an order, the product(s) will need to be in a resalable condition and be complete with any parts, instructions or accessories.

 

If there was any promotion items or gifts included with the order, please ensure these are also returned. If the goods you have sent back have been handled more than necessary (damaged / torn packaging / broken seals) you may receive a deduction from the amount refunded as the goods may have to be repackaged or a refusal of refund may apply. You must return the products back to the return address we state, failure to do this may result in a reduction of the value of your refund.